Refund Policies

BigBazar Return & Refund Policy

At BigBazar, we’re committed to making your shopping experience smooth and hassle-free. If something isn’t right with your order, we’re here to make it right.

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✅ Easy Returns – Within 7 Days

You may request a return if:

- You received an incorrect item.

- The product arrived damaged (must be reported on the day of delivery with photo proof).

- The product is expired (must be reported within 24 hours of delivery).

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🚫 Items Not Eligible for Return

We do not accept returns on:

- Fresh, frozen, or perishable goods

- Items damaged after delivery

- Products with broken seals or signs of tampering

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📧 How to Request a Return

Please email us at
👉 Bigbaustralia@gmail.com
Include:

- Your Order Number

- A brief description of the issue

- Photo evidence (if applicable)

We’ll get back to you within 24–48 hours with the next steps.

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💳 Refunds

Once your return is approved:

- A refund will be processed to your original payment method

- Allow 3–5 business days for the refund to reflect in your account

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🚚 Return Options

We offer flexible return methods:

- Pickup available in eligible areas

- Drop-off at our store (location will be provided after approval)

We’ll recommend the best option after reviewing your return request.

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Please note:
All customers are required to follow these return guidelines. BigBazar Online upholds these policies strictly to ensure smooth, fair service for everyone.